FAQs
The policies on face masks and attendee health are: Face masks required for travelers in public areas, Face masks required for guides in public areas, Temperature checks for travelers upon arrival.
The policies on sanitization are Hand sanitizer available to travelers and staff, Regularly sanitized high-traffic areas, Transportation vehicles regularly sanitized.
The policy on social distancing is Social distancing enforced throughout the experience.
The policies on staff health & safety are Guided required to regularly wash hands, Regular temperature checks for staff.
Children from 10 years old are considered adults.
Children over 5 and under 10 are charged at half price.
Children under 5 years old are free of charge, with a maximum of two children.
You will receive an e-mail with your ticket and the booking details.
Mobile voucher accepted.
Customer service will contact you after booking.
Free cancellation up to 24 hours before departure.
Be sure to bring sunglasses, a hat, and a camera/video camera.
You can cancel up to 24 hours in advance of the experience for a full refund.
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
- Cutoff times are based on the experience’s local time.
- This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
- This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.
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